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Frequently Asked Questions

DE Tax & Financial Services Campaign

Q. How do I become a volunteer?
Becoming a volunteer is easy! No experience is necessary as all training is provided. Training is available both in the classroom and through webinars.
Q. Do I have to prepare taxes?
There are many ways to help, we welcome all types of volunteers, ages 16 and up. See our Volunteer Job Descriptions for more information.
Q. Where are the tax sites located?
There are many sites throughout the state of Delaware. Please see the EITC Campaign tab for more information.
Q. What is the time commitment?
Though most volunteers commit 3-4 hours per week, we will work with most any schedule.
Q. Why offer free tax preparation?
Families that qualify for the Earned Income Tax Credit (EITC) receive substantial refunds that can increase the household income by as much as 35%. In fact, the EITC brings more children out of poverty each year than any other federal program.
Q. What do I need to bring with me?
See the tab Free Tax Preparation tab
Q. What if don't have my social security card?
You must bring either an original social security card or letter from the Social Security Administration showing your card number for everyone listed on the tax return. Copies or other documents with your social security number will not be accepted. You must also bring a picture ID for yourself and your spouse if filing 'married filing joint'.
Q. I'd like direct deposit but do not have a bank account. What can I do?
It's easy! While you are having your tax return prepared, you can also open a savings account or a debit card account and have your refund deposited to your new account. Ask for more information at the tax site.
Q. I have a small business. How do I know if I need an appointment to have my tax return prepared?
Businesses with $10,000 or more in expenses need to make an appointment to have their returns completed by someone trained in small business tax preparation (Schedule C). Please call DE 211 and give them your contact information so we can schedule an appointment to review your information and prepare your return.
Q. It's been two weeks and I have not received my refund. What do I do?
The first thing you do is check on the IRS website "Where's My Refund' to check the status of your return. If it indicates that your return has not been received, then go back to the tax site where the return was originally prepared and speak with the Site Manager. They can check to make sure your return was successfully e-filed.
Q. I work and cannot wait at the site for my return to be prepared. What are my options?
The tax sites are busiest in January and February and then again the week before the filing deadline (generally April 15). If you cannot wait you can 1.) come back in March when the tax sites are not as busy, or 2.) participate in our tax return 'drop-off' program. You would complete all the intake forms that would then be reviewed by a tax preparer and leave your paperwork so the return can be completed during the week. You would return to the tax site on the same day the following week to review, sign and pick up your paperwork as instructed by the site staff. Your files would be maintained in a secure location. Every tax site has file cabinets that are kept locked away for safe keeping. The safety of your tax documents is very important to us!
Q. Are there other services available at the tax site?
Yes! In addition to having your tax return prepared and opening a new savings or deposit account, you can also obtain your credit report and credit score, start preparing a personal budget, review information about additional services available in DE, learn more about Wilmington's new Stepping Stones federal credit union or obtain a referral to several other programs that specialize in financial education and planning. If you have a small business, we can assist with building a budget, writing a proposal or business plan and accessing small loans available through a partner organization,. It's simple, all you need to do is ask! You can also click here to fill out a Referral/Inquiry request form

Small Business Services (VIP)

Q. Who qualifies for the services?
The services are available to a broad range of business owners. Please feel free to contact us for more information.
Q. Do you work with start-ups businesses?
We offer services to help start-up businesses create a solid foundation with business planning, personal money management, and access to capital.
Q. What services are available for existing businesses?
We work with established businesses to help you gain overall management of your business with advisory services related to business planning and personal money management. We help your business in growth areas such as marketing, access to capital, and cash flow management.
Q. How do I qualify for a loan?
The small business loans are provided by our partner, the Women's Opportunities Resource Center (WORC). The program provides start-up loans ranging from $500 to $2,500, and expansion loans from $2,500 to $10,000. You must meet the income guidelines of 80% of median income as defined by HUD. Collateral is not a requirement, but may be requested for larger loans and for most products, credit need not be perfect but must be either in repair or repairable.
Q. How do I get started?
You can call for an appointment at 302.655.0803 or submit the "Request for information" under the Programs Tab. One of our staff will contact you accordingly.
Q. Can you help me file a business return?
Yes. You must make an appointment by dialing 211. Your contact information will be forwarded to our office, and we will contact you.
Q. Do I need to file a business return?
There are many benefits that come from being your own boss. If you work for yourself, as an independent contractor, or you carry on a trade or business as a sole proprietor, you are generally considered to be self-employed. It is highly likely you will need to file an IRS Schedule C, Profit or Loss from Business, or C-EZ, Net Profit from Business, with your Form 1040. Please click the following link for more information:
Q. Can you help me get organized so I can get my return prepared?
Yes. You can schedule an appointment by submitting the "Request for information" under the Programs Tab.